At MetaGeek, we strive for total reliability in our tools, but sometimes things go wrong. If the software crashes right when you try to start it, we may need to check the Event Viewer to find out what happened.
Find an Event in the Event Viewer in Windows 7
1. Recreate the problem that causes the software to crash. If we've referred you to this article, you probably just need to try to launch the program that keeps crashing.
2. Click on the Start menu, and type "Event Viewer" in the search bar. After a moment, you should be able to hit enter or click on the Event Viewer in the search results.
3. After Event Viewer has opened, click Windows Logs and then Application.
3. Find the record of the crash, and click on it to highlight it.
Note: You should see a red exclamation icon wherever something crashed. Crash data usually comes in pairs. While the ".NET Runtime" crash is generally less useful, if you can both sets of crash data for us...
4. After you've highlighted the event, click Save all Events As... on the Actions pane on the right. Save it somewhere that you can find it, and attach it to an email for us.
