Purchased from MetaGeek
If your license was purchased directly from MetaGeek, you can retrieve all your license keys using our self-help license tool. The tool also allows you to manage activations, so you can deactivate a license remotely if you switch computers, or if an employee leaves a company
If the tool doesn't find your license key, a MetaGeek Support agent can look it up by any of the following:
- Order number (preferred)
- Name (used on the order)
- Email (used on the order)
Be sure to specify which product(s) you need to look up when you contact support.
Purchased from a Reseller
If your license was purchased from a reseller, it is located in the product packaging, or on a card in the packaging. End user information isn't listed on reseller orders, so we won't have a record of it on our end unless it has been activated by your email address. (applies to Chanalyzer 5, Eye P.A., inSSIDer, inSSIDer Office).
If it has been activated, we can look it up by email address. Contact support with the email address.