Occasionally, when you try to register your software you may be presented with an error message stating that 'The given product key was not found'.
If that happens, there are a few quick things you can try to correct the error.
Verify that you entered in the correct license key
It is very easy to accidentally replace the letter "i" with the number "1". The safest route is to paste your key directly from your email into the registration window.
If you want to have your key re-sent to your email, please visit our license management tool.
Verify that you downloaded the correct application
Some of our products have similar names so it is very easy to download the wrong application.
If you think that might be causing the error you are seeing, please:
1. Uninstall the application you previously downloaded
2. Install the correct application
inSSIDer 4 Windows
inSSIDer 4 Mac
inSSIDer Office Windows
inSSIDer Office Mac
If neither of those two suggestions worked for you, please contact us so we can help you.