Occasionally, when you try to register your software you may be presented with an error message stating that 'The given product key was not found'.
If that happens, there are a few quick things you can try to correct the error.
Verify that you entered in the correct license key
Some numbers and letters look very similar in your license key (the letter "i" and the number "1" for example). The safest route is to paste your key directly from your order email into the registration window.
Verify that you downloaded the correct application
Some of our products have similar names so it is very easy to download the wrong application.
If you think that might be causing the error you are seeing, please:
1. Uninstall the application you previously downloaded
2. Install the correct application
inSSIDer 4 Windows
inSSIDer 4 Mac
inSSIDer Office Windows
inSSIDer Office Mac
If neither of those two suggestions worked for you, please contact us so we can help you.