What is the difference between inSSIDer Technician and inSSIDer Office?
inSSIDer Technician is a platform offering that consists of an Android mobile version and a Windows desktop version. The desktop version is based off of the inSSIDer Office offering but has some added functionality such as the ability to send scan reports to the inSSIDer Technician cloud.
Can I select which band (2.4 GHz or 5 GHz) my device connects to?
inSSIDer Technician currently allows users to select a specific radio to monitor. If the selected radio is also the same radio your device is currently connected to, the throughput test will be enabled allowing you collect download, upload, and latency data. Since your client device decides which band to associate to, there is no way currently for the application to force connection to one band over the other. However, this ability is something we are looking into!
What device dependencies does inSSIDer Technician have?
inSSIDer Technician does have dependencies based on the device running the application. inSSIDer Technician collects network data and performs throughput tests over the devices WiFi chipset. Due to this dependency, the network data and throughput performance results will be as good as the chipset allows. For example, some device chipsets may not support the 5 GHz band or the chipset may be utilizing older 802.11 standards that are not able to achieve the higher data rates that new standards and chipsets allow for. For best performance, we recommended devices that utilize dual-band, 802.11 n/ac chipsets.
Can I disable a technician and use his license seat for a different technician?
Yes. We monitor seats based on technicians marked as active in the management console. If a user is no longer active, they can be marked as inactive in the management console and the user will no longer count towards the active seat count.
If I disable a technician, will his data be retained?
Yes. Data will be retained as well as the identification information for the technician who originally collected the data. Technicians cannot be ‘removed’ from the system, they will still appear in the management console but in an inactive state. Technicians may also be re-enabled to become active again.
What does the API look like?
The API currently retrieves scan data in JSON format. API documentation can be sent to customers and prospective customers on request by emailing us at email@example.com.